THE DETAILS, WITH CARE
Returns & exchanges.
Clear expectations, so you can choose with confidence.
Due to the nature of health and wellness products, ENICA follows a strict quality and hygiene policy.
Returns
Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
An unboxing video is mandatory to raise a return request.
Return requests must be made within 48 hours of delivery.
Non-Returnable Items
Opened, used, or tampered-with supplements
Products with broken seals (unless damaged on arrival)
Orders placed under offers or discounts
Exchange
Exchanges are subject to stock availability.
Approved exchanges will be processed within 7 working days.
Refunds
If approved, refunds are processed to the original payment method within 7–10 working days.
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